Refund Policy

30-Day Money-Back Guarantee

At Aquaprestige, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receipt for a full refund.

Eligible Returns

To be eligible for a return, items must:

• Be unused and in the same condition as received
• Include original packaging and tags
• Be returned within 30 days of delivery
• Include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Perishable goods
• Intimate or sanitary items
• Gift cards
• Downloadable software or digital products

How to Initiate a Return

To start a return:

1. Contact our customer service team at support@aquaprestige.com
2. Provide your order number and reason for return
3. We'll send you return shipping instructions
4. Pack the item securely with all original materials
5. Ship the item back to us using our provided label

Refund Processing

Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

Return Shipping

For defective or incorrect items, we'll cover return shipping costs. For other returns, you'll be responsible for return shipping fees. We recommend using a trackable shipping service.

Exchanges

We currently don't offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange for a replacement or full refund at no additional cost to you.

Contact Us

For questions about returns or refunds, please contact us:

• Email: support@aquaprestige.com
• Phone: +1-555-0123